Privacy Policy

Effective Date: [10/06/2025]

Vita Care, LLC ("Company," "we," "us," or "our") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, store, and share your information when you use our services.

By accessing our website (vitacareus.com) or using our services, you agree to the terms of this Privacy Policy and our Terms of Use.

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1. Information We Collect

We collect both Personal Information and Non-Personal Information to provide safe and effective referral services.

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1.1 Personal Information

This may include:

• Full name

• Email address

• Phone number

• Home address (if relevant)

• Client care preferences or needs

• Caregiver work history, certifications, and background check information

• Payment or billing details (if applicable)

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1.2 Non-Personal Information

We may also collect non-identifiable information such as:

• Browser type and version

• Referring and exit pages

• Device type and usage statistics

• Anonymous site analytics

• Cookie and tracking data (see below)

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2. How We Use Your Information

We use your information to:

• Facilitate matches between caregivers and care recipients

• Communicate with you regarding our services

• Improve the functionality and security of our website

• Comply with legal obligations and service standards

• Send administrative and service-related communications

We do not sell your personal information to third parties.

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3. Cookies and Tracking

We use cookies to:

• Remember login sessions

• Customize user experience

• Analyze website performance

You may disable cookies through your browser settings, but some features of the site may not function properly.

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4. Third-Party Services

We may use trusted third-party tools or providers to deliver our services, such as:

• Email service providers

• Scheduling or intake form tools

• Analytics (e.g., Google Analytics)

• Secure payment processors (if applicable)

These third parties only access data necessary to perform services on our behalf and are bound by their own privacy policies.

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5. Caregiver and Client Data

As a domestic referral agency, we collect and store information provided by both:

• Caregivers: Background, certifications, work history, and availability

• Clients: Care preferences, location, and service requests

This information is used only to match care needs with qualified providers and is handled with strict confidentiality.

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6. Health Information Disclaimer

We do not provide medical care or process protected health information (PHI) under HIPAA. However, any care-related preferences shared with us are treated securely and confidentially.

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7. California Privacy Rights (CCPA)

If you are a California resident, you have the right to:

• Request access to the personal data we have about you

• Request deletion of your personal data

• Opt-out of any data “sale” (we do not sell your data)

To exercise any of these rights, contact us at:

📧 info@vitacareus.com
📞 1 (800) 548-7121

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8. Data Retention

We retain your data only as long as necessary to:

• Fulfill the purposes described in this policy

• Comply with legal obligations

• Resolve disputes and enforce agreements

You may request deletion of your personal information at any time.

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9. Your Rights and Choices

You may request to:

• View or download a copy of your personal information

• Update or correct your information

• Delete your data, unless legally required to retain it

Please email us or call us to submit any such request.

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10. Children’s Privacy

Our services are not directed to individuals under 18. We do not knowingly collect information from children without verified parental consent.

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11. Security

We take commercially reasonable measures to protect your personal information, including encryption, access controls, and secure third-party providers. No method of transmission is 100% secure.

 

12. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. When we do, we will post the revised version with an updated effective date. Your continued use of our site and services implies acceptance of any updates.

 

13. Contact Us

If you have questions or concerns about this Privacy Policy, you may contact us at:

Vita Care, LLC
📧 Info@vitacareus.com
📞 1 (800) 548-7121
🌐 www.vitacareus.com

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14. SMS Text Messaging Consent

By providing your mobile number through our website or forms, you expressly consent to receive SMS text messages from Vita Care, LLC for service-related purposes. These may include, but are not limited to: scheduling coordination, appointment reminders, service updates, and important notifications.

Message frequency may vary depending on your use of our services.

Standard message and data rates may apply, based on your mobile carrier.

You can opt out at any time by replying “STOP” to any message you receive from us. You may also reply “HELP” for assistance.

Your phone number will only be used for communication related to our services and will not be sold, rented, or shared with third parties for marketing purposes. SMS communications are managed in accordance with applicable privacy laws, including the Telephone Consumer Protection Act (TCPA) and California privacy regulations.

If you have questions or wish to revoke consent, you can contact us at:
📧 info@vitacareus.com
| 📞 1 (800) 548-7121